RETURN & EXCHANGE
In order to properly process your request, we invite you to prepare the following elements: reason of return, condition of the product/packaging (opened, closed), as well as the date of purchase.
Only unopened items are eligible for return.
Our customer service will assist you from Monday to Friday from 10am to 6pm (Paris time).
Only items returned in their original condition will be accepted and refunded. For reasons of health protection and hygiene, we can neither refund nor exchange products that are unsealed.
If you have requested an exchange, your new order will be shipped upon receipt of your package.