From that date, our business will continue exclusively in our boutiques, where we'll be delighted to meet you again to continue advising and serving you as usual.
What does this mean for you?
You will be able to purchase Products on the e-commerce site before July 07 in accordance with the terms and conditions of sale available here.
We undertake to honor all orders placed before July 07, 2025 and to guarantee after-sales service, including returns and refunds, where applicable, in accordance with the applicable terms and conditions of sale and the law.
However, for your information, no right of withdrawal may be invoked after July 21, 2025. In addition, if you wish to make a claim under the legal warranty provided for in the General Terms and Conditions of Sale applicable on the date of purchase, or if you have any other request relating to the product, you can contact our teams in-store or at the following contact address: customerservice@goutalparis.com or fill in the appropriate contact form available here.
We also give you the opportunity to download your invoices and order history online before the e-commerce site closes for good. For all such requests, please contact our teams at customerservice@goutalparis.com or fill in the appropriate contact form available here.
As of July 8, 2025, we guarantee that your personal data will remain confidential and will only be stored in compliance with legal obligations.
More specifically:
- No personal data will henceforth be collected via the e-commerce site;
- Personal data already collected in this context will be retained solely for legal purposes (invoicing, after-sales service, ongoing order tracking for as long as necessary, in-store customer service, etc.), in compliance with applicable personal data protection provisions. Otherwise, your personal data will be deleted and/or anonymized;
- Our updated privacy policy available here continues to apply to personal data collected and processed (i) when browsing the website and (ii) when required for in-store sales or collected in-store after closure of the e-commerce site, subject to your prior consent.
In any event, you retain the right to exercise your rights of access, rectification, limitation, portability, deletion or opposition to commercial canvassing, as provided for by the provisions applicable to personal data, and detailed in our privacy policy available here . ***
If you have any questions or require further information, please contact us at the following address: customerservice@goutalparis.com or fill in the appropriate contact form available here.
See you soon in our stores.
Maison Goutal / Amore Pacific
