1. Goutal stores
Following the latest government statements, we are delighted to announce the reopening of our Goutal stores in France.
We look forward to seeing you in your Goutal boutique on Monday 11 May. Please remember to check the opening hours, which may have been modified, before you come.
We have put everything in place to welcome you in the best possible conditions and provide all our services.
Instructions in the shop:
- Only one customer in the shop at a time, wearing a mask.
- Do not overhang the furniture installed at the entrance of the shop to respect social distancing.
- Prefer payment by credit card. Our payment terminal and the base to receive the change will be systematically disinfected after each use.
- Ask for the assistance of Goutal staff when trying out a product: to test a perfume or a treatment, a fragrant touch will be available on the counter. Once the touch is used, we will ask you to keep it with you or to put it in the trash can at your disposal.
Services available exclusively in Goutal boutiques:
You can reserve your products by phone at the Goutal boutique of your choice. The boutique you contact will prepare your order, which will be picked up during the day.
This service is available in the following boutiques: Castiglione, Courcelles, Rosiers, St Sulpice, Lyon, Strasbourg, Galeries Lafayette Haussmann, Printemps Haussmann, Bon Marché.
You can order by phone directly, to reserve and pay for your products in complete security. Your order will be prepared and shipped as soon as possible. Please note, however, that delivery times are longer in view of the current health crisis.
This service is available in the following boutiques: Castiglione, St Sulpice, Strasbourg, Lyon.
2. Delivery and Return
Our delivery system has been modified in order to adapt to the unique and complicated situation. Delivery within the French metropolitan territory is offered for any online order, as long as the quarantine is applied. Furthermore, delays for returns are expected to be longer, going from 14 to 30 days for every delivery made from March 16th 2020.
The only delivery mode available in mainland France is currently the standard Colissimo delivery. The express delivery requires a signature, and is not allowed as part of the sanitary precautions.
Sadly, delivery delays in general are also lengthen, according to La Poste. Starting from March 30th 2020 and until further notice, the collection and distribution of every package will only be effective during 3 working days a week, while alimentation and sanitary products will be shipped in priority. Expedition delays can be extended from 7 to 10 working days through Colissimo.
For international deliveries, Chronopost maintains its dispatch service but delivery delays are also to be expected. Please note that in Italy, some cities are no longer served: Ariano Irpino, Polla, Sala Consilina, Atena Lucana, Caggiano, Medicina, Montebello Ionico and San Lucido.
Signing is not required anymore for international Chronopost shipping. In order to minimize human contact, the courier will call you before arriving, or drop the package at your door with a picture as proof. To organize the delivery at your convenience, using PREDICT by Chronopost is recommended. This system will allow you to program your shipping up to one hour before shipping time.
We ask for your understanding and we apologize for any inconvenience caused by these delays.
3. Customer service
Goutal’s team is currently working from home. Sadly we won’t be able to satisfy every request as for example, sending samples to discover and test our fragrances. While the situation stays complicated, our hotline cannot be functionnal. But don't worry, our team is still available at email@example.com, as well as through Facebook and Instagram.